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GUIDELINES FOR PATIENTS & ATTENDENTS


As a patient or attendant, you are responsible

  • For keeping appointments, being on time for appointments, and calling the hospital reception if you cannot adhere to the appointment timing.
  • For providing complete and accurate information, including your full name, address, telephone number, date of birth, particulars of next-of-kin, past illness, and medication details wherever required.
  • For actively participating in your treatment plan and to keep your doctors and nurses informed of the effectiveness of your treatment.
  • For your valuables. Please leave your valuables at home and only bring necessary items.
  • For treating all hospital staff, other patients and visitors with courtesy and respect; abide by the hospital rules and safety regulations; be considerate of noise levels, privacy and number of visitors; and comply with the ‘No Smoking’ policy.
  • For understanding all instructions before signing the consent forms.

As a patient or attendant, you have the right to

  • Be treated with respect, consideration, compassion and dignity, in a safe and clean environment regardless of your age, gender, race, origin, religion, sexual orientation or disabilities.
  • Be addressed by your proper name and to be informed about the names of the doctors, nurses and other healthcare team members involved in your care.
  • Full protection of your privacy, dignity and confidentiality in care discussions, examinations, and treatments.
  • A clear and understandable explanation by your doctor about your diagnosis, as well as the benefits and risks of each treatment, expected outcome and change in medical condition.
  • Be protected from physical abuse and neglect.
  • Receive information from the hospital regarding the expected cost of treatment and payment policies.

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